Frequently asked questions
We assist Australian mortgage brokers by handling post-settlement pricing requests for their clients. We ensure existing clients are always on competitive rates by managing repricing efficiently and proactively.
No, Mortgaze Help is an offshore team based in Nepal, built to support Australian mortgage brokers. We operate seamlessly in your time zone and offer reliable, behind-the-scenes repricing support.
Only if you want us to! If you'd like us to email your clients directly, just provide us with a designated email address we can use. This service comes at $1 per email sent.
Not right now. Currently, we only specialise in post-settlement pricing requests. We’re focused on doing one thing better than anyone else.
We aim to action all pricing requests swiftly, typically within 24-72 hours. Speed and precision are our edge. However, it depends on the lender response time. When multiple escalations are required, it can take longer.
Yes. We follow strict confidentiality practices and work under signed agreements with brokers. Your clients' trust is our top priority.
Because you deserve to focus on growing your business, not chasing banks for rates. We take the post-settlement load off your plate—saving time, improving retention, and keeping your trail income protected.
Absolutely. Start with the Individual plan and scale up only if you’re happy. No contracts. Just results.
imply email us at hello@mortgazehelp.com or reach out via our website. We’ll onboard you with a simple setup guide and get you rolling in less than a day.
